Frequently Asked Questions
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How can I contact you for help and advice?
Our team is here to help you, and if you have any questions, we would love to hear from you. We have colour experts, technical experts, and custome... -
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What can I do if my credit card is declined?
Firstly, double check that the number, the expiry date and the security code you have entered are correct. Also check the billing address. If all t... -
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When can I expect to receive my order?
Your items will be despatched 1-2 business days after we receive your order.
We always phone if there is an unreasonable delay.
Some country and remote areas it takes a little longer to deliver, as goods are shipped to a depot and then delivered by a local contractor.
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How can I contact Porter’s Paints about changes to my order?
Please email us at enquiries@porters.com.au if you have any questions or need to talk to us about any changes, cancellations or issues with your or... -
How much does shipping cost?
Shipping rates are based on the total weight of items currently in your cart, and are calculated at check out. -
How will my order be sent?
For small orders like fan decks, brush outs and sample pots we use Australia Post. Larger orders are delivered by a courier or freight transport co... -
What happens if I am not home when my delivery arrives?
Orders are generally left at your address if no-one is home, however this can vary between couriers. If you are concerned about security, please fi... -
Do you deliver to PO boxes?
Sorry, we do not offer delivery to PO boxes. For further information, please contact your local Porter's Paints store or stockist. -
Does your paint have a warranty?
15 YEAR GUARANTEE: Porter’s Paints Eggshell Finish and Porter’s Paints Aquasatin Enamel are guaranteed against peeling, flaking, and blistering on external applications for 15 years if applied according to the specified instructions.
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